Logo

How do I issue a refund?

Here's how to access your Trainer Dashboard “Account” tab to issue a refund. Step-by-step instructions are below.

Step-by-Step Guide:

Step 1: Click on the Trainer Dashboard

 

Step 2: Click on the “Account” tab

 

Step 3: Click on the “Business Dashboard” (left sidebar)

 

Step 4: Click "Charges” to view all charges

 

Step 5: Click "Refund" (“Payment Status” column) next to the corresponding payment.


Step 6: Enter the amount to refund in the box.

 

Step 7: Click “Refund” again to finalize the amount entered.

The payment will be posted to the customer's bank account within 7-10 business days.

 

Now you can easily refund payments for clients when necessary.