How do I issue a refund?

Here's how to access your Trainer Dashboard “Account” tab to issue a refund. Step-by-step instructions are below.

Step-by-Step Guide:

Step 1: Click on the Trainer Dashboard


Step 2: Click on the “Account” tab


Step 3: Click on the “Business Dashboard” (left sidebar)


Step 4: Click "Charges” to view all charges


Step 5: Click "Refund" (“Payment Status” column) next to the corresponding payment.

Step 6: Enter the amount to refund in the box.


Step 7: Click “Refund” again to finalize the amount entered.

The payment will be posted to the customer's bank account within 7-10 business days.


Now you can easily refund payments for clients when necessary.